Today I attended a networking meeting attended by various consultants and coaches. The event had three fabulous speakers who talked about Power Presentations.
The speaker, Luan de Burgh of the de Burgh group had AMAZING presence on stage. The key points that I took from his presentation:
- start with a story
- practice your start more than everything else in your presentation because first impressions count
- move around on stage and move around with purpose
- it’s ok to use your hands to talk, use them expressively
- count to 3 at the end of a sentence so that you pause
- use variety of tone and pace
- getting rid of ‘ums’ and ‘ahs’ in your speech comes with practice
The next speaker was Graham Seymour of Shopper Anonymous. He reiterated how first impressions count. He talked about the ‘customer service delusion’ or gap between what a company believes is exceptional customer service, and what the customer perceives as exceptional customer service. And often that gap is huge! He told the story of how Jan Carlzon who took over as CEO of Scandinavian Airlines Systems and change the company’s fortunes. Jan Carlzon wrote about Moments of Truth. Those touchpoints when we connect with our clients or prospective clients. How if the first person gives 80% ‘perceived’ customer service, the next person who has a touchpoint with the client or customer, has to work even harder to get you back to 100% perceived customer service.
Then finally we heard from Lee Jackson, a motivational speaker and author of PowerPoint Surgery. Lee emphasised the need to “debullet” your PowerPoint (or Keynote or Prezi) presentations. Again, humans want a story. Use more visuals, and kill off your bullet points. His presentation has certainly given me food for thought as I prepare my next webinars. Lee has lots of experience talking in schools too, so after his talk, he was generous with his time and gave me a few tips to help me prepare for the talks I’m doing for teenagers at a local school’s career fair and at Technopop next month.
Three great speakers with some really helpful tips. What about you, what’s your top tip for being a fabulous presenter?