Former Global Head of IT Service for an international law firm, Sherry Bevan, conducts research into law firm best practices.
In 2014, the 2nd edition of the Law Firm Service Desk Performance Report was published, offering a “deep level of expert knowledge“.
The data includes target KPIs as well as staffing ratios, average salaries, calls per user per month and much more. The report represents:
- 40+ law firms
- 25,000 users
- 87,000 tickets per month
Download your complimentary copy HERE.